shipping policy

Thank you for choosing Havva! Here’s everything you need to know about our shipping policies to ensure a smooth shopping experience:

1. Processing Time:

  • Orders are typically processed within 1-2 business days before shipment.
  • Please note that we do not process orders on weekends or public holidays.

    2. Shipping Times:

    • Standard shipping orders generally arrive within 3 to 7 business days.
    • Delivery times may vary depending on your location and courier efficiency, ranging between 3 to 12 business days.
    • While we strive to deliver on time, unforeseen circumstances such as weather or customs delays may affect delivery schedules.

      3. Shipping Methods:

      • We offer standard shipping on all orders.
      • Express shipping options may be available during checkout for an additional fee.

        4. Tracking Orders:

        • A tracking number will be emailed to you once your order has shipped.
        • You can track your shipment through our website or directly with the courier service.

          5. Shipping Costs:

          • Shipping costs are calculated at checkout based on your location.
          • We offer free standard shipping on orders over £59 within eligible regions.

            6. International Shipping:

            • We proudly ship internationally to select countries.
            • Shipping fees and delivery times may vary based on your location.
            • Please note that customers are responsible for any customs duties, taxes, or fees imposed by their local authorities.

              7. Lost or Damaged Packages:

              • Once your package is transferred to the courier, responsibility for loss or damage lies with the courier.
              • If your package is lost or damaged, please contact the courier directly to file a claim.

                8. Address Accuracy:

                • Ensure your shipping address is accurate and complete to avoid delays or mis-deliveries.
                • Havva is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

                  9. Shipping Restrictions:

                  • If any items in your order cannot be shipped, we will notify you promptly.

                  10. Holiday Shipping:

                  • During peak seasons and holidays, shipping times may take longer due to high order volumes and potential courier delays.

                  11. Changes to Shipping Policy:

                  • Havva reserves the right to update or modify this shipping policy at any time without prior notice.
                  • Any changes will be effective immediately upon being posted to our website.

                    If you have any questions or need assistance, please reach out to our customer support team. We’re here to help!

                    Thank you for shopping with Havva.