returns
Thank you for shopping with Havva! Please take a moment to review our comprehensive return and refund policy:
1. Returns:
- We accept returns within 30 days of purchase for items that are defective or damaged upon receipt.
- To qualify for a return, the item must be unused, and in its original condition with tags and packaging intact.
- Minor imperfections or blemishes that do not affect the functionality or aesthetics of the product are not eligible for returns.
2. Refunds:
- Refunds are issued exclusively for defective or damaged items.
- Items purchased in error (mis-orders) may be eligible for adjustment or exchange if the order has not yet been processed for shipment.
3. Process for Returns and Refunds:
- To initiate a return, please contact our customer service team at returns@livingsprout.co.uk within 30 days of receiving your order. Be sure to include your order number and a detailed description of the issue.
- Our customer service team will provide you with instructions on how to return the item.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the item received is defective or damaged.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Inspection and Refund Processing:
- Once we receive and inspect your return, we will send you an email notification confirming its receipt.
- If your return is approved, your refund will be processed and issued to your original payment method within 5-8 business days.
6. Sizing Assistance:
- If you have any questions about sizing or product details before making a purchase, please reach out to our team at support@livingsprout.co.uk We’re here to help!
7. Contact Us:
- For additional inquiries or concerns regarding our return and refund policy, please email us at support@livingsprout.co.uk or visit our Contact Us page for more assistance.
At Havva, your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again!